Case Studies

Quality Management for Enterprise Resource Planning Applications



Region: United States of America


A leading transit agency required assistance with quality function deployment for their highly customized ERP software with several inbound and outbound integrations including enterprise data warehouse. SFA’s Quality Center of Excellence provided streamlined implementation of Quality solution for ERP on requirements, design, testing, user acceptance and production deployment.

Objectives and Challenges

  • Objectives: Streamline quality functions of ERP applications through consistent quality function deployment for sustainable ERP management
  • Challenges: Heavily customized ERP applications; Complex external and internal integrations; Several key stakeholders and workflow requirements; Lack of documentation on ERP applications and their customizations; Desperate technologies and complex configurations; Constant changes in business, regulatory and statutory requirements; Sensitive data management


  • Successfully implemented End-to-End ERP quality management for seamless functionality, performance and integration
  • Provided consistent approach for requirements gathering, functional/technical designs, unit/system testing, user and performance testing, data validation and reconciliation and production deployment
  • Consistent approach to quality provided high acceptance deployment activities with embedded change control board governance
  • Standardized dashboards and reports for quality management on requirements, testing metrics, defects, issues, risks and release schedules


  • Well documented ERP application with detailed requirements, test plan, test scripts and automated testing plan/results
  • Total transparency in ERP maintenance schedules with freeze and release schedules, their status and associated artifacts
  • Standardized approach to quality management provided rapid results by reducing the overall testing time, cost, and risk
  • Robust workflow in managing reviews, approvals and validations with change control board guidelines and compliance

Products and Technology

  • PeopleSoft FSCM and HCM
  • Oracle EPM
  • Oracle OAS
  • QuestSTAT
  • Jazz
  • Microsoft Office Products
  • Adobe
  • Load Runner
  • ServiceNow
  • Clarity